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Policies & Payment Methods

Policies

Why we suggest yearly exams?
   At Lakeside Animal Hospital we feel that just like people, pets receive a yearly exam also.  These exams are used to check the overall health of your pet and to make sure that your pet does not have any medical problems that you are unaware of.  This can be a good time to ask any questions you may have about your pets health or discuss any changes or problems that might be going on.

Why does my pet need an exam to refill it's medication?
Legally dispensing and prescribing a prescription requires a Veterinarian-Client-Patient Relationship which involves an annual exam.  Routine exams are periodic blood tests are especially important for pets receiving medications because of the possibility of side effects or changes in their health.


Appointment Policy:

  • We primarily operate by appointments - except on Wednesdays and Saturdays. 
  • We ask that you arrive 10 minutes before you appointment.  
  • All dogs must be on a leash and properly controlled while in the waiting area.
  • All cats must be in appropriate cat carriers

Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. 

 

No Show Policy:  A “no-show” is a failure to be present for a scheduled appointment without cancelling it; which will be recorded in the patient’s record as a “no-Show”.  This includes arriving 10/15 minutes after your scheduled appointment.  The 3rd occurrence will result in a charge of an office call ($50). The client will no longer be able to schedule timed appointments and will only be allowed to come in on our Walk-in-Days.

Surgery Appointment No Show Policy: A surgery "no-show" is a failure to be present for a scheduled surgery appointment without providing 24 hours’ notice of cancellation.  To schedule again a $100 deposit will be needed which can be used for the surgery cost or kept if the appointment is cancelled again

Payment Methods

1. Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.

2. We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express) and cash. All cards must be signed by the owner of the card.

3. When unexpected illness strikes a pet, unexpected expense strikes as well.  Lakeside Animal Hospital understands this and is able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments.  You can apply yourself online at:  www.CareCredit.com.

The Care Credit cardholder must be present with a photo ID and Care Credit card at the time of every transaction.

Contact Us

We look forward to hearing from you

Location

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Office Hours

Open the 1st and 3rd Saturday of the Month

Monday:

8:30 am-5:00 pm

Tuesday:

8:30 am-4:00 pm

Wednesday:

9:00 am-4:30 pm

Thursday:

9:00 am-4:00 pm

Friday:

8:30 am-5:00 pm

Saturday:

8:00 am-11:00 am

Sunday:

Closed